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Certified customer experience practitioner (ccxp) online training - free Education | Career | Training
Customer Experience Management (CEM) or simply Customer Experience (CX) is one of the most important areas within the marketing domain. Successful implementation of CX within an organisation has many advantages, including higher customer satisfaction, improved returns on investment, and overall a greater shareholder value. However, few companies actually know what they are doing when it comes to CX. This programme will take an in depth look at CX in broader terms (not just experience management for customers, but also for business partners). We will study the best practice firms, and use a model to develop our own CX programmes. The programme will also look at tools that will help us to reassess our CX programmes in order to improve them in line with global best practices.
Who should attend?
Eventbrite is a U.S.-based event management and ticketing website. The service allows users to browse, create, and promote local events. The service charges a fee to event organizers in exchange for online ticketing services, unless the event is free.