Listing Id: 117

Transition to a digital-first service organization Others

22nd July 2020 18:00 hrs



Discussion Topics: What a successful digital customer service strategy looks like What channels and capabilities you should invest in and which to exit How to make progress towards your customer experience and cost goals Companies are looking to improve digital and low-cost channels as they feel pressure to optimize costs. Yet despite adding new channels and capabilities, customers seem to demand more while cost improvements fail to fully materialize. This complimentary webinar looks at best practices from companies who have cracked the code and are delivering on the digital promise.

Who should attend?



Gartner are the leading research and advisory company. Gartner equips executives across the enterprise to make the right decisions and stay ahead of change. 


Devin F. Poole , Sr Director, Advisory

Andrew Schumacher , Sr Principal, Advisory